Refund Policy

Last updated: May 2026

At The Eloria, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Items that are damaged, used, or returned after the 14-day window will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items
• Gift cards
• Personalized or custom-made products
• Intimate or sanitary goods

How to Initiate a Return

To start a return, please contact us through our Contact Us page with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Please do not send your purchase back without first contacting us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund, please contact us and we will investigate the matter.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us through our Contact Us page.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.